Sendbird Introduces User-friendly AI Chatbot for Small Businesses

In Seoul, South Korea, on February 28, 2024, a major player in the field of communications technology for web and mobile apps, Sendbird, announced the release of its AI chatbot. Specifically created with the needs of small-to-medium-sized businesses (SMBs) in mind, this chatbot is engineered for simplicity in setup. It stands as a resource for sectors that regularly engage with customers, such as e-commerce and healthcare. With this tool, businesses that could not previously afford advanced technologies can now enhance their customer interactions and provide better support.

No-Code Solution for SMBs

The AI chatbot unveiled by Sendbird is packaged as an affordable, no-code solution that is enticing for businesses wanting to improve their customer service without the need for technical expertise. A starter package is available, which lets users craft chatbot personas, enrich the chatbot's knowledge base, integrate workflows, and monitor performance via analytics.

Pro package for Developers

For those desiring a more advanced approach, Sendbird offers a Pro package that is developer-friendly. It streamlines the integration with mobile apps and provides additional workflows and options for connecting with third-party services, allowing for expanded chatbot functionality and competitive edge enhancements. An example of this is the ability for the AI chatbot to furnish personalized recommendations in contexts like travel bookings or retail products.

Unified Customer Support with Sendbird Desk

Adding to the convenience, Sendbird's AI chatbot integrates with Sendbird Desk, a customer service solution for in-app chat. This combination results in a cohesive system where sales or support can be conducted seamlessly, bolstering both automated efficiency and the finer points of human-like support. Customers are met with quicker, more precise responses which work to elevate overall satisfaction levels.

Renowned for its reliability and already integrated by leading companies like Rakuten and Paytm, Sendbird's platform ensures that embedding AI chatbot functionality into websites and mobile apps is a straightforward process. This enables businesses to optimize support tasks, save time, and better utilize resources to exceed customer expectations.

Sendbird CEO and Co-founder, John S. Kim, advocates for AI accessibility for SMBs, highlighting that while AI is leveraged effectively by large enterprises, smaller firms often struggle to compete. He states that Sendbird's no-code AI chatbot is meant to democratize this technology for the smaller players. Interested businesses can try the AI chatbot with a free trial offered through Sendbird's website.

Sendbird's full suite of offerings spans beyond chatbots, catering to various interactive needs with APIs for chat, video calls, and live streaming, catering to commerce, marketing, and high-caliber customer support. Globally acclaimed brands trust Sendbird to power interactions that number in the billions each month.

Sendbird, AI, Chatbot