Technology

AI Workforce as a Solution to Aging Populations

Published December 12, 2023

Imagine a future where businesses are powered by intelligent AI workers, automating routine tasks and revolutionizing productivity. This isn't just a dream—it's becoming a reality through trailblazing startups like Relevance AI, co-founded by Daniel Vassilev and Jacky Koh. These young entrepreneurs have seen their vision materialize with a substantial $15 million funding boost to develop AI technology for virtual workforces.

From Classroom to Cutting-Edge AI

It all started in a year 8 maths class where Vassilev met his future business partner, Koh. Now, at just 27, they're at the helm of Relevance AI, an innovative firm enabling businesses to harness autonomous AI teams. These AI agents can handle functions such as sales and customer support, allowing human workers to focus on more creative and complex tasks.

Addressing Australia's Aging Workforce

One significant challenge that the technology seeks to address is the aging population in Australia, which poses a risk to productivity and economic growth. With people over the age of 65 expected to double in the coming decades, the role of the workforce is bound to transform. Vassilev and Koh believe that their AI solutions could be the key to tackling these demographic shifts.

The Impact of Generative AI

Generative AI has the potential to add a staggering $6 trillion in value to the global economy, according to McKinsey. Relevance AI's tools take this a step further by simplifying the creation of custom AI workers for any business, regardless of coding expertise. These AI 'employees' learn and adapt from a company's existing processes, becoming more intelligent and efficient over time.

The Autopilot of AI

Koh compares the evolution of AI from being a co-pilot to an autopilot for businesses, where AI agents can execute tasks autonomously based on instructions. This provides a level of productivity where a team of 10 could perform the work of 100. Meanwhile, human teams can dedicate their time to ideation and oversight rather than mundane tasks.

AI as an Enabler, Not a Replacement

With concerns of AI leading to job loss, Vassilev emphasizes that AI should be seen as an enabler that can create more jobs and opportunities rather than displacing human workers. This view aligns with the Jevons paradox, which suggests that increases in efficiency can lead to higher demand and growth instead of a reduction.

A Confidence Boost from Investors

The significant funding round from investors such as King River Capital, Peak XV, Insight Partners, and Galileo Ventures demonstrates confidence in Relevance AI's vision. The founders' goal is to make AI a cornerstone of productivity for companies worldwide.

Future of AI in Business

Zeb Rice of King River Capital highlights the uniqueness of Relevance AI's approach, bringing the company's 'autopilot' AI to the forefront of the industry. The technology is poised to be a game changer by boosting employee productivity and revolutionizing the traditional work dynamic.

AI, ageing_population, funding