LivePerson Garners Recognition in Conversational AI for Customer Service Report by Forrester

A recent report from Forrester has identified LivePerson as a noteworthy vendor in the conversational AI for customer service domain, highlighting the company's strengths in AI and automation strategies.

Forrester Highlights LivePerson's Capabilities

A new market report titled 'The Conversational AI for Customer Service Landscape, Q4 2023,' by research firm Forrester acknowledges LivePerson's advancements in conversational AI. As enterprises continually seek efficient customer service solutions, LivePerson stands out as a global leader facilitating enterprise-level conversations. Achieving the status of Notable Vendor in this sphere underscores the company's commitment to technological excellence and innovation.

Impact on Customer Service and Cost Reduction

The adoption of conversational AI tools in customer service is not only enhancing customer and agent experiences but also contributing significantly to cost savings. According to Forrester's research, the expense of human labor remains the predominant portion of contact center budgets. LivePerson's AI solutions are noted for their potential to lower costs, with self-service interactions costing substantially less than those handled by agents.

Previous Accolades and Client Success

Prior to this recognition, LivePerson also gained attention in Forrester’s 'How Generative AI Will Transform CRM' report in September 2023. The report illustrated how LivePerson's AI increased a US credit union’s efficiency, showcasing impressive improvements in response times with the help of a conversation summary widget powered by LivePerson's large language models (LLM). Additionally, the company was pronounced a Notable Vendor in Forrester's 'The Conversation Intelligence for Customer Service Landscape, Q2 2023' report.

Words from LivePerson's Chief Innovation Officer

Ravi Chittari, the Chief Innovation Officer of LivePerson, remarked on the significance of deploying conversational AI in partnership with a reliable vendor. He expressed pride in the company's recognition, which reflects its longstanding leadership and success in enhancing branding outcomes across the globe.

About LivePerson

LivePerson (NASDAQ: LPSN) leads the global market in conversational solutions, working with prominent brands to forge connections with consumers. Powering close to a billion conversations monthly, the company's Conversational Cloud platform enables brands to tap into the transformative potential of Conversational AI.

For additional information on LivePerson and its services, or to access the Forrester report, individuals are instructed to visit the company's website.

LivePerson, Forrester, AI