Pega Debuts Generative AI Knowledge Assistant for the Enterprise

In a groundbreaking development for enterprise automation, Pegasystems Inc. has unveiled its latest innovation, the Pega GenAI Knowledge Buddy™. This AI-powered assistant is crafted to assist customers and employees by sourcing and synthesizing scattered knowledge into precise answers. With the primary aim of enhancing productivity and customer satisfaction, this system stands out with its focus on enterprise-grade integration, advanced auditing, and sophisticated control mechanisms.

Revolutionizing Access to Information

Often, valuable information is trapped in extensive and complicated documents spread across various systems, making it challenging for both employees and customers to find what they need. Pega GenAI Knowledge Buddy™ is engineered to cut through this clutter. By providing quick, accurate answers and generating new content based on existing knowledge libraries, it improves access to information and workflow efficiency.

Security and Control at the Forefront

The GenAI Knowledge Buddy isn't just about quick answers; it has been developed with an emphasis on security. Through its innovative AI architecture, administrators are given extensive control over user access and content management. In addition, it comes equipped with transparent process auditing, ensuring that organizations can use this technology with the utmost confidence.

Customized AI Assistants for Various Needs

To cater to diverse operational requirements, the Knowledge Buddy can be configured into different categories such as 'Marketing Buddy', 'Operations Buddy', 'Sales Buddy', and 'Service Buddy'. These specialized functions point to the system's versatility, serving a range of scenarios, and enhancing decision-making and customer service across various departments.

The Power of Pega’s Ecosystem

As a part of the Pega Infinity™ series, Knowledge Buddy integrates with Pega Knowledge Management, complementing features that assist in content creation and management. With the ability to embed Knowledge Buddy into websites and chatbots, it paves the way for improved self-service experiences. Set to be accessible on Pega Cloud in the first half of 2024, the Pega Knowledge Buddy promises to deliver enterprise-grade AI capabilities for a superior user experience.

AI, enterprise, automation