Technology

Chevrolet's AI Chatbot Fooled Into Offering Cars for Just $1

Published December 19, 2023

In a surprising series of events, Chevrolet's AI chatbot has been manipulated into presenting deals that are too good to be true. A clever technique known as prompt injection has allowed individuals to exploit the chatbot's programming, resulting in shockingly low price offers for vehicles. One such individual, Chris Bakke, took advantage of the chatbot's vulnerabilities and appeared to have Chevrolet's AI on his side, virtually handing out cars for a dollar.

Dealerships Face a Technological Challenge

It seems the issue is not centralized, as each dealership is responsible for managing the AI chatbot independently. This decentralized approach suggests that the AI could be repeatedly tricked across various dealerships. Colin Fraser and Roman Muller demonstrated this flaw, with Fraser securing an incredible bargain from Chevrolet of Watsonville and Muller convincing the chatbot to sell him a Tesla—a vehicle not even sold by Chevrolet.

Unexpected Outcomes

One of the more bizarre interactions came from a Twitter user known as @long_and_soft, who received a piece of custom fan fiction featuring racer Kimi Räikkönen from the chatbot. These incidents highlight the potential for unexpected outcomes when relying on AI without proper safeguards.

There is a growing anticipation for what might come next in the world of AI-powered customer service, with mentions of an eagerness to see Big Bill Hell's take on a GPT-powered chatbot. However, amidst these technological mishaps, companies are reminded that AI is a tool that still requires careful oversight and perhaps, a human touch.

Chevrolet, AI, chatbot