TELUS International Unveils GenAI Jumpstart for Enhanced AI Solutions in Regulated Sectors

In an effort to cater to businesses operating in tightly controlled industries, TELUS International has recently launched an innovative accelerator known as GenAI Jumpstart. This program has been tailored to provide substantial advantages by incorporating a state-of-the-art Dual-Large Language Model (LLM) Safety System. This system acts as a safeguard against potential risks such as misuse, abuse, and various forms of functional errors, including AI hallucinations and jailbreaking attempts.

Next-Level Security and Adaptability

GenAI Jumpstart boasts a modular structure that is highly adaptable, making it suitable for a range of use cases across different industries. The program is designed as a short, eight-week engagement for enterprises at the beginning stages of AI implementation. It emphasizes quick identification of use cases, construction of robust risk mitigation tools, and development of working prototypes for GenAI-operated virtual assistants.

Addressing Industry Challenges

One of the main barriers to adopting GenAI solutions in sectors such as banking and finance has been the stringent regulatory compliance mandates. TELUS International's cutting-edge Dual-LLM Safety System combats this challenge with its Large Language Model supervising a retrieval augmented generation (RAG) system. This system ensures that virtual assistant responses are generated from secure and approved information that aligns with regulatory standards.

The GenAI Jumpstart Advantage

The expedited GenAI Jumpstart approach is especially beneficial for highly-regulated industries like banking, which require adherence to dynamic regulatory changes and stringent consumer protection. TELUS International collaborates closely with customers to integrate GenAI seamlessly into their business processes, providing not only security and quality but also shortening the time-to-market and increasing the time-to-value — crucial for staying competitive in fast-paced markets.

Future of Customer Experience Management

TELUS International's endeavors, including the GenAI Jumpstart accelerator and the broader Fuel iX solutions backed by generative AI, represent the company's commitment to delivering comprehensive AI data solutions. These efforts contribute to enhancing customer experience management (CXM) and fostering intelligent experiences across various industry verticals.

technology, safety, innovation