TELUS International Introduces Experts Engine for Advanced AI Data Training

TELUS International, a company renowned for its innovative digital customer experience offerings, has unveiled a new platform known as Experts Engine. This platform is tailored to enhance the efficiency and effectiveness of generative AI models by providing superior training data. The Experts Engine heralds a sophisticated method for sourcing expertise on-demand, leveraging an algorithmic approach to match the right human skills with a variety of tasks such as data creation, collection, annotation, and validation, which are essential in the development and refinement of AI technologies.

Streamlining Data for Generative AI

Experts Engine operates as a part of TELUS International's comprehensive AI Data Platform, which integrates various tools for task execution, project, and people management. At the core of Experts Engine is a proprietary machine learning algorithm that carefully profiles over one million global AI Community contributors. This profiling considers the contributors' domain expertise, skill levels, education, and availability while simultaneously assessing the nature and complexity of GenAI tasks.

Quality and Efficiency in Data Handling

By algorithmically aligning tasks with the most qualified individuals and assigning appropriate quality control workflows, the platform guarantees cost-effective, swift, and precise generation of high-grade training datasets. This approach ensures that the right contributors are matched with the correct tasks at all times, negating the need for over-allocating expertise to routine tasks and enabling scalability in data projects.

Fostering Safe and Reliable AI Systems

Siddharth Mall, the Vice President of Product for TELUS International AI Data Solutions, underlined the need for refined training data to improve the accuracy, relevance, and safety of AI models. The introduction of the Experts Engine aims to solve the common challenges faced by clients fine-tuning their models, combining automated processes with human insight to reduce bias and steer AI content towards inclusivity. The global AI Community of contributors, rich in diversity and expertise, is crucial to the successful deployment of complex processes like prompt engineering, supervised fine-tuning, and reinforcement learning from human feedback.

TELUS International's Market Leadership

TELUS International's prominence in the AI solutions domain is further solidified by its recent designation as a Leader in the IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment. With more than 18 years of experience, the company offers unmatched services in the creation, collection, annotation, and validation of AI training data, partnering with clients across various industry verticals to propel their machine learning initiatives forward.

TELUS, AI, data